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Can I accept email reports from other sources?

Automation

Can I accept email reports from other sources?

Last updated on 27 Mar, 2026

Yes! iQ Abuse Manager has a built-in inbound email address that automatically processes abuse reports sent from any external source, eg. trusted notifiers, third-party providers, or your own abuse submission form.

Each Abuse Manager account has its own inbound email address.

To find yours:

  • Click your avatar at the top right

  • Scroll down to "Inbound Email Reports", click the "Learn more!" button

 Your custom email address will appear in the popup modal.

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How it works:

When an email arrives at that address, iQ Abuse Manager processes it automatically using one of two methods:

  • Dedicated parsers — for established providers such as Netcraft, and Phishlabs, the system uses a parser built for that provider's specific format

  • AI parsing — for all other sources, the AI Abuse Report Parser reads the email and extracts the domain name, abuse category, and relevant details

If the email contains enough information to classify the report, a case is created automatically. The inbound email system will import the full message and any attachments, adding them to the case. If a case for that domain already exists, the report is added to it.

If an email cannot be classified automatically, it is held in the Inbound Email Queue for manual review. See How do I categorise inbound email reports? for instructions.

Note: Do not advertise your inbound email address publicly. It is not spam-filtered and is intended for trusted sources only.

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