Yes. If your organisation has its own SMTP server, you can connect it to iQ Abuse Manager to send case notification emails directly from your own mail infrastructure.
Before you begin
You must have Admin access to your Abuse Manager account.
You will need your SMTP server credentials: host, port, encryption type, username, and password.
Abuse Manager tests your connection when you save. Make sure your SMTP server is reachable before you begin.
Steps
1. Click Settings in the main navigation.
2. Click Email.
3. Scroll to the SMTP Server Settings section.
4. Enter your server details:
Host - the SMTP host used to send email.
Port -the port used to send email.
Encryption - select None, STARTTLS, or SMTPS to match your server's configuration.
Username - the username used to authenticate with your SMTP server.
Password - the password used to authenticate with your SMTP server.
Author Name - the name that will appear as the sender on outgoing emails.
Author Email - the email address that will appear as the sender on outgoing emails.
5. Click Save.
Note: Abuse Manager tests your connection when you submit. If the connection fails, your settings will not be saved. Confirm your server is reachable and your credentials are correct before retrying.
Note (Google Mail only): If you are using Google Mail as your SMTP server, you may need to click Save more than once before the settings are accepted.
What you should see
Your settings are saved and Abuse Manager will use your SMTP server to send outgoing case notification emails. If the connection test fails, an error is shown and you are returned to the form — check your credentials and try again.