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How do I configure email delivery settings?

Automation

How do I configure email delivery settings?

Last updated on 20 Apr, 2026

Email Delivery Settings let you automatically add a CC or BCC recipient to every case notification email sent from your account. You can also configure where admin emails are directed.

These settings are found under SettingsEmailEmail Delivery Settings.


Before you begin


Steps

  1. Click Settings in the main navigation.

  2. Click Email.

  3. Scroll to the Email Delivery Settings section.

Screenshot_2026-04-20_at_3_06_47 pm_skitch.jpg

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