iQ Abuse Manager allows you to edit cases in many ways.

One such way is the bulk edit option.

Particularly useful when you have cases that:

  • Conform to a similar pattern
  • Require similar case notes
  • Are present in large numbers

You can perform bulk updates in a few ways but here are 2 of the main methods 

 

 

1) When all the cases fit in one Case Management window

 

  • Highlight the cases you wish to update  (click on the case, hold down SHIFT button and select the "last" case).
  • Right-click the highlighted cases and click "Edit Cases"
  • Update the relevant information in the "Bulk Edit" window
  • Click "Submit"

 

 

2) When you have more cases that can fit in one Case Management window

 

  • Filter the cases as needed e.g. by "Created", "Status" etc.
  • Group the cases as needed e.g. by "Category", by dragging the column name into the grouping region
  • Your cases are now grouped
  • Expand the case group you wish to update
  • Highlight the cases you wish to update by clicking on the square next to the Category name. 
  • Right-click the highlighted cases and click "Edit Cases"
  • Update the relevant information in the "Bulk Edit" window
  • Click "Submit"